An ISO 9001:2000 certificate proves that your Quality Management System has been certified against a best practice standard and found compliant. Issued by a third party certification body/registrar, the certificate lets customers know they can trust that you have implemented the necessary internal processes to meet obligations.
The internationally recognized ISO 9001:2000 standard is generic. It is not a product standard, but applicable to any manufacturing or service industry. Created by the International Organization for Standardization (ISO), its objective is to set international requirements for Quality Management Systems.
Upgraded version
ISO 9001:2000 is the latest version of the standard, issued December 15, 2000. The new edition has combined 1994 editions of ISO 9001, ISO 9002, and ISO 9003.
What is different?
The new standard places more emphasis on continual improvement and customer satisfaction than the 1994 versions. It applies to the processes of an organization that influence quality.
The major clauses in the new standard are:
- Quality Management System
- Management Responsibility
- Resource Management
- Product Realisation
- Measurement, Analysis, and Improvement
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Logica LAPS Business Activity Monitor (BAM) supplied by
Insider Technologies Ltd.
Capturing and consolidating the essence of business processes is crucial, especially when these may be distributed across a range of applications as is typical of SOA-based solutions such as LAPS. The LAPS BAM allows users to condense complex processes into a single comprehensive operational dashboard. The BAM allows business users to define and extract crucial data which is then used to visualise the end-to-end payment process and alert users of exception conditions such as processing bottlenecks. Key features include:
• Monitoring facilities from both the business and technical viewpoint
• Early detection and resolution of processing bottlenecks
• Configuration and generation of alerts for user-defined exception conditions
• Automated alert escalation and delivery via multiple channels (e.g. SMS, e-mail)
• Ability to monitor multiple data sources (e.g. MQSeries queues, Oracle views, JMX queues) via dedicated agents
• Support for drill down to specific problem area to support resolution
• Easy extension to provide enterprise-wide monitoring
• Integration with other system management packages such as Tivoli and HP OpenView
The figure below shows an example monitor screen covering a LAPS enterprise deployment.
